Refund Policy

Effective date: 20 September 2026

1. All sales are final

We do not give refunds. Subscriptions, renewals, annual plans and Slide packs are non-refundable once purchased.

Every Slide you generate costs us money at the moment you generate it, and that cost cannot be recovered. That is why this policy is what it is, and why it is written plainly here rather than left for you to discover after you have paid.

2. See it before you pay

Because there are no refunds, please satisfy yourself before you buy. Every carousel shown on our site was made by this engine at the quality a paid account gets — nothing there is a mock-up. If you want to watch it run on a brief of your own before you subscribe, email team@thefutureclips.com and we will arrange it.

3. Cancelling

You can cancel at any time from your account settings. Cancellation stops the next charge; it does not refund charges already made. You keep full access until the end of the period you have paid for.

Charges already submitted to the payment processor before you cancel are not reversed.

4. Slide packs

Purchased Slides never expire and remain on your workspace whether or not you have an active plan. They are not exchangeable for money.

5. When generation fails

If a slideshow fails because of a technical fault on our side, the Slides it reserved return to your balance automatically. You do not need to ask, and nothing is deducted for work we did not deliver. This is a return of Slides, not of money.

6. Billing errors and unauthorised charges

This policy does not apply to money you should never have been charged. If you have been charged twice for the same thing, charged after cancelling, or charged by someone who is not you, email team@thefutureclips.com and we will investigate and put it right. Confirmed billing errors and unauthorised charges are refunded in full.

7. Terminated accounts

Accounts terminated for breaching the Acceptable Use Policy are not refunded, and any unused Slides on them are forfeited.

8. Your statutory rights

Nothing in this policy removes a right you have by law and cannot give up.

Where you have a statutory right to cancel a purchase of digital content, you consent at checkout to the Services being made available to you immediately, and you acknowledge that by doing so you lose that right of withdrawal. Consumers in some countries keep rights in respect of services that are faulty or not as described; this policy does not affect those.

Our payment processor acts as merchant of record and has its own obligations to you and to the card networks. It may reverse a charge in circumstances outside this policy.

9. Before you dispute a charge

Please email us first. A chargeback filed without contacting us costs us a fee whatever the outcome, and there is nothing in a dispute we could not have sorted out faster over email. We answer within 3 business days.